Terms of collaboration
How our work together unfolds
So you know exactly what to expect, here is the path from the moment you choose a service to your first therapeutic plan.
Step 1 — You choose a consultation and pay for it
Every collaboration begins with an initial case consultation. You select and pay for the service directly on our website. Your slot in the calendar is held the moment payment is confirmed.
Step 2 — You sign the agreement
Before your first consultation you receive the collaboration agreement, along with a table setting out every condition: how consultations are used up, how to flag an emergency, which channels we communicate on, and how long a reply takes.
No consultation begins before the agreement is signed. This is not an administrative formality: it is the document that states in writing what you receive, so that nothing is left open to interpretation later on.
Step 3 — You complete the Healing Record
Once your payment is confirmed you automatically receive access to the Healing Record, our intake questionnaire, which you complete online. There is nothing to send separately — it reaches us directly.
Inside the Healing Record you also choose the email address where you want to receive all communication and therapeutic recommendations.
The more fully you answer, the deeper the consultation can go. The Record is read in full before we meet, not during our time together.
Step 4 — The initial case consultation
Sixty to ninety minutes in which we go through your history, your current symptoms, any test results you have, your lifestyle, and your emotional and family context. This is not a fifteen-minute appointment ending in a prescription. This is the meeting in which we build an understanding of your case.
Step 5 — You receive your therapeutic plan
Your plan arrives by email, as a PDF, within 7 to 15 working days from the date of the consultation. The same timeframe applies to the initial consultation and to every follow-up.
The plan covers the assessment of your case, your personalised therapeutic scheme, dietary and lifestyle recommendations and, where relevant, the remedies, supplements and further investigations that would be useful.
Where we also work on the spiritual dimension, the plan may be accompanied by an audio recording. The written document remains the standard format.
Step 6 — We track how you respond and adjust
At follow-up consultations we assess what has shifted and adapt the protocol. Healing is not linear, and the plan gets rewritten along the way, according to how your body responds.
If, at the end of the initial consultation, we agree that you need a longer process, you can continue with one of the packages.
Payment and invoicing
How payment works
All services are paid for in advance, before the session. Your slot in the calendar is reserved the moment payment is confirmed.
Accepted methods:
• bank transfer
• card payment online
• cash, at the practice
All prices on this website are shown in euro. The tax invoice is issued in Romanian lei, at the National Bank of Romania exchange rate on the day of issue, within 24 hours of payment, and is sent to you by email.
Invoices are issued by DR.O HOMEOPATHIC JOURNEY, VAT registration number 47769958.
Discount for payment in full
The VIH package paid in full in advance carries a 10% discount — 4,999 EUR instead of 5,555 EUR.
The START and PREMIUM packages carry no discount for payment in full. The price shown is the final price, whichever payment method you choose.
Payment in instalments
For packages you can choose to spread the cost:
• a 25% deposit — this secures your place and opens the collaboration
• 5 equal monthly instalments, interest free
Instalments fall due on the same date each month. A delay of more than 10 days temporarily suspends access to consultations until payment is brought up to date. Consultations already booked during a suspension are rescheduled once payments resume.
The 10% discount applies exclusively to the VIH package paid in full in advance. Instalment plans are charged at the list price.
Refunds
If you change your mind before your first consultation, you may request a full refund within 14 days of purchase. After the first consultation the package becomes non-refundable, as the therapeutic process has begun and the time reserved in the calendar can no longer be reallocated. Any remaining consultations can still be used at any point within the package validity period.
Cancellation, rescheduling and missed appointments
Every consultation means a block of time reserved exclusively for you, which I cannot offer to anyone else. That is why the rules below are firm and apply equally to everyone.
|
When you let us know |
What happens |
|
At least 7 days in advance |
Free rescheduling. The consultation is not deducted from your package. |
|
Between 3 and 7 days in advance |
A fee of 50% of the consultation value applies, paid separately. The consultation is NOT deducted from your package. |
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Less than 3 days in advance, or you do not attend |
The consultation is treated as having taken place and is deducted from your package. |
|
Rescheduling at our initiative |
We notify you at least 24 hours in advance and offer you a new slot. You lose nothing from your package. |
Arriving late does not extend the consultation. If you join 20 minutes late, the consultation still ends at the originally scheduled time.
How the packages work
The initial case consultation always comes first
A package cannot be purchased without an initial case consultation. Every person who is to be taken on as a patient goes through this stage, without exception.
The reason is simple: we cannot know which package suits you — or whether you need one at all — before we know your situation.
The order is:
1. The initial case consultation, purchased separately, as a standalone service.
2. The package, if at the end of that consultation we agree together that you need a longer process.
The initial consultation is paid for separately and its value is not deducted from the package price. These are two distinct services: the initial consultation is the full assessment of your case; the package is the therapeutic process that follows.
This means every consultation in your package stays fully available for follow-ups and emergencies.
How many people can use one package
Packages can be used by several members of the same family, within the limits below:
|
|
START |
PREMIUM |
VIH |
|
People included |
up to 2 |
up to 4 |
up to 6 |
|
Consultations included |
10 |
24 |
34 |
|
Validity |
12 months |
up to 36 months |
up to 36 months |
Each person entering the package needs their own initial case consultation, purchased separately.
Every family member who will use the package must be declared at the start of the collaboration, at the moment of purchase.
New people cannot be added to an existing package later. If a new patient appears in the family after the collaboration has begun, they need their own initial consultation and their own plan.
How consultations are used up
Each package contains a fixed number of consultations. The table below shows exactly how they are deducted, so you always know where you stand.
|
Type of intervention |
Deducted from the package |
|
Follow-up consultation (45 min) |
1 consultation |
|
Weekday emergency: one prescription plus 24–48h monitoring |
0.5 consultations |
|
Emergency requiring more than one prescription within the same 24–48h window |
1 consultation |
|
Weekend emergency handling (PREMIUM and VIH only) |
1.5 consultations |
The initial case consultation does not appear in this table because it is not deducted from the package — it is purchased separately, before the package.
A concrete example
You message me on a Tuesday morning through the app because your little one has a fever. I give you a prescription and monitor the situation for 48 hours — half a consultation is deducted.
If within those same 48 hours the situation changes and a second prescription is needed, a full consultation is deducted, because that was a second complete assessment of the case.
Why it works this way
Every prescription means an individual reassessment of your case, not a standard recipe pulled from a protocol. The analysis takes the same amount of time whether the conversation lasts 15 minutes or an hour.
This system exists so that I can respond quickly to emergencies without unbalancing the time I owe my other patients.
Every person has their own plan
Even when a package is used by several members of one family, each person has their own assessment, their own therapeutic plan and their own prescriptions. There are no shared recommendations. A plan built for one person cannot be transferred to or applied to another.
Emergencies — what counts and how we handle them
Emergencies are flagged exclusively through The Homeopathic Journey app, within the window available to your package. Not by WhatsApp, phone, email or social media message.
|
Package |
Emergency window |
|
START |
Monday to Friday, 09:00–16:00 |
|
PREMIUM |
Monday to Friday 09:00–16:00, plus Saturday until 14:00 |
|
VIH |
Monday to Friday until 21:00, plus Saturday and Sunday |
What counts as an emergency
Within our collaboration, an emergency means the sudden appearance of a situation that cannot wait until your next scheduled consultation: a new acute episode (fever, sudden pain, a rash, an acute reaction), a marked worsening of a symptom already under treatment, or an unexpected reaction to a recommended remedy.
These are not emergencies: questions about your plan that can wait until your follow-up, requests to reinterpret test results, questions about other family members, or administrative requests.
When you need emergency services, not me
Homeopathy and integrative therapies do not replace emergency medical care.
If you experience chest pain, severe difficulty breathing, heavy bleeding, loss of consciousness, seizures, signs of a stroke, or any other situation that puts your life at risk, call 112 immediately or go to the nearest emergency department. You can write to me once you have received emergency care.
Which channels we use
All therapeutic communication takes place through The Homeopathic Journey app. That is where you flag emergencies, where you receive answers, and where the history of our collaboration stays on record.
|
Channel |
What it is used for |
|
The Homeopathic Journey app |
Emergencies, questions about your protocol, bookings. The only therapeutic channel. |
|
|
Your therapeutic plan, follow-up questions arising from case analysis, documents and invoices. |
|
|
Organisational matters only, for event groups. Therapeutic questions are not answered there. |
|
Social media |
Public content. No recommendations are given in private messages. |
Why I do not answer on WhatsApp
Questions like "how many pellets should I take" or "should I keep going with the remedy" seem small, but each one calls for a reassessment of your case. In a WhatsApp conversation I do not have your history, your plan and your progress in front of me — and an answer given from memory, between two consultations, is not serious therapeutic care.
You receive all information of this kind in writing, in your agreement and in your therapeutic plan, right at the start of our collaboration. If something comes up that is not covered there, write to me in the app and you will get a documented answer.
2.7 Confidentiality and personal data
Everything you tell me during consultations stays confidential.
• The data in your Healing Record, your test results and your medical history are stored securely and are not passed to any third party without your written consent.
• The exceptions are those provided by law — situations in which disclosure is legally required.
• Testimonials are published exclusively with your written consent, given separately for each text or recording. You may withdraw that consent at any time.
• Case studies are published only in fully anonymised form, with every detail that could identify you altered.
• You have the right to request access to your data, its correction or its deletion at any time, within the legal obligations governing the retention of medical records.
For any request concerning your personal data, write to us at thehomeopathicjourney@gmail.com.
Professional boundaries
Your relationship with your treating doctor
We will never recommend that you stop a treatment prescribed by your treating doctor. Any change to conventional medication is made exclusively by the doctor who prescribed it.
In chronic, autoimmune and oncological cases, coordination with your treating doctor is not optional — it is part of how we work.
When we refer you on
If your situation goes beyond what we can offer, we will tell you directly and point you towards the right specialist. We do not keep patients in a collaboration out of inertia.
What we do not do
• We do not issue sick notes, subsidised prescriptions or documents specific to the public health system.
• We do not handle medical emergencies.
• We do not guarantee an outcome, a complete cure, or remission within any given timeframe. Results vary according to medical history, level of engagement, and each body’s individual response.
What no service includes
So that there are no misunderstandings, here is what is not included in the price of any service or package:
Additional costs
• homeopathic remedies, food supplements and any other products recommended in your plan
• laboratory tests, imaging and other medical investigations
• consultations with other specialists, even where we have recommended them
• travel, accommodation and other personal expenses
Services purchased separately
• the initial case consultation, required before any package
• additional consultations beyond those included in your chosen package
• the Quantum Atomic Scan assessment and the Quantum Session
• full systemic constellation sessions, unless explicitly named in the package
• courses, workshops, transformational games and The Homeopathic Journey events, unless explicitly included
• interpretation of test results carried out after the collaboration has ended
• updating your protocol after the collaboration period has finished, without a new assessment
• taking on a new family member who was not declared at the start of the collaboration
What you are not buying when you buy a package
A package gives you access to the expertise and the therapeutic services it contains. It does not give you unlimited access to your therapist.
• there is no 24/7 availability by phone, WhatsApp, email or other platforms
• there is no immediate reply to messages outside working hours
• protocol changes cannot be requested without a reassessment
• there is no unlimited follow-up beyond the consultations included
Communication and support take place exclusively within the limits set out for the service purchased. This is not a formality: it is the only way I can give every patient the same attention and the same quality of care. A therapist permanently available to everyone is not truly available to anyone.
The therapeutic approach — how we actually work
Across these pages you will see a long list of methods: classical and integrative homeopathy, functional medicine, neuro-hormonal medicine, integrative psychotherapy, NeuroChange Solutions®, individual systemic constellations, psychogenealogy, trauma and inner child work, functional nutrition, phytotherapy.
It matters that you understand what that means and, above all, what it does not mean.
Every consultation is built exclusively around your needs. We do not apply standard protocols and we do not use a method simply because we have mastered it.
Within a single consultation, elements from several approaches may be integrated, but only insofar as they serve your particular situation. This does not mean that every patient receives a full systemic constellation session, a full psychotherapy session, or every technique available. It means that within one consultation we may draw on whichever interventions serve your therapeutic goal.
In short: consultations are not a sequence of separate therapies but one integrated therapeutic intervention. The aim is not to apply every method, but to choose the ones that are right for you.